Friday, March 30, 2012

Misaligned priorities

While staying at the ITC Maurya I tried to get my name changed on the reservation (they had made it in Ajitas name)...took me four tries...along the way I realized that they do not have a "single" view of the customer they have 2..one for the main lobby check in and one for Sheraton towers check in. Go figure. Annoying!

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